Concerns / Returns / Exchanges / Refund policy
Concerns
Please contact us by email regarding any concerns. We appreciate the opportunity to correct any errors we made.
Granite State Alpacas is not responsible for any manufacturer's defects.
Exchanges
If you wish to exchange an item, the item must be in its original condition as it was at the time of purchase. Alpaca socks & insoles are not eligible for exchanges if they have been worn or tried on.
Returns & Refunds
You may return a purchased item to us with proof of purchase within 14 days. The item must be in the same condition as when purchased (i.e., new & unused) to qualify for a refund.
Socks & insoles are not eligible for a return/exchange if they have been worn or tried on.
You are responsible for the return shipping costs of the returned item. Once the returned item is received and confirmed to be in its original condition, you will be refunded the purchase price of the item.
Returns after 14 days are not accepted.
Concerns
Please contact us by email regarding any concerns. We appreciate the opportunity to correct any errors we made.
Granite State Alpacas is not responsible for any manufacturer's defects.
Exchanges
If you wish to exchange an item, the item must be in its original condition as it was at the time of purchase. Alpaca socks & insoles are not eligible for exchanges if they have been worn or tried on.
Returns & Refunds
You may return a purchased item to us with proof of purchase within 14 days. The item must be in the same condition as when purchased (i.e., new & unused) to qualify for a refund.
Socks & insoles are not eligible for a return/exchange if they have been worn or tried on.
You are responsible for the return shipping costs of the returned item. Once the returned item is received and confirmed to be in its original condition, you will be refunded the purchase price of the item.
Returns after 14 days are not accepted.
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